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Help installing our cctv software on pc please!!!!!!!!?

September 17, 2009 by admin  
Filed under CCTV DVR

2 Comments

Hi

We have just installed our cameras and its all up and running but we cant login to the pc viewer d6 program. We have connected the dvr to the router and it has detected all the IP and gateway etc but it comes up on the software on the computer host name the it says host port the username and password and when we put the info in it comes up connection error. What are we cupposed to actually put on the host name and why wont it work? We have looked on the net and some say we have to open the firwall but when we go to the virtual servers thing for our router it has says we have to put in the inbound port and the private port and we dont what they are. Can anyone help please!! or has anyone got it up and running? Also the pc viewer d6 doesnt let us click on the little spanner to do any setting on it???

Would it not be best to look at the manufactuers site for info and installation guides? Also you have not enough submitted enough information regards the software, pc viewer d6 is vague. Anyhow I’m guessing it might be similar to this
http://www.networkwebcams.co.uk/blog/2007/11/20/howto-install-and-configure-iqrecorder-in-your-iqeye-ip-camera/

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2 Responses to “Help installing our cctv software on pc please!!!!!!!!?”
  1. The Thinker says:
    September 17, 2009 at 8:16 pm

    Would it not be best to look at the manufactuers site for info and installation guides? Also you have not enough submitted enough information regards the software, pc viewer d6 is vague. Anyhow I’m guessing it might be similar to this
    http://www.networkwebcams.co.uk/blog/2007/11/20/howto-install-and-configure-iqrecorder-in-your-iqeye-ip-camera/
    References :

  2. vmwebhost says:
    September 17, 2009 at 8:57 pm

    Hi, Please follow these steps, you might be able to fix the problem.

    1) Check if you can ping the DVR from your computer. If no then the IP is incorrectly configured.
    2) If you can Ping the DVR then Check the user name and password on the DVR and correctly enter it into your PC viewer software
    3) If you still have problems, then check the port numbers on the DVR, There should be two port numbers one for watching and other for search. Port numbers must be same in the DVR and the PC viewer software.
    4) Check installation manual, under network configuration for more details on port numbers.
    References :
    http://www.surveillanceequipment.biz – Security Cameras

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